Top Five Reasons You Need Our IT Support Services

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IT Support Services

1. If your current IT support team thinks it’s about the computer and not the person using it.

This is one of the first tell-tale signs that you are dealing with a tech company that does not understand business. This is not to say they don’t know their tech, it just means they value the computer hardware more than the team member using it. You often see signs of this when your technician spends more time talking about megahertz, RAM and hard drive space instead of listening to your team member and finding out how they use the tech for their daily tasks. You see it when your IT support is more interested in getting their job done on their schedule and not when it’s convenient for the person using the computer. 

Think about this, if you took a person who is the proverbial Sunday driver everyday of their life and you place said person in the fastest car known to humankind, how do you think they will they drive? I feel like I would be placing a pretty safe bet by saying that I think they would still cruise down the road 10 km under the speed limit with an arm out the window and no care for the ever growing line of cars behind them looking to be somewhere. The truth of the matter is that every person has a preferred vehicle and every person has a preferred way to drive. This holds true for technology as well, and Lunarstorm takes the time to understand you as a driver before we ever try to place you in your tech vehicle.

2. If your current technical support person is nowhere to be found!

I would like to say this is not as big of a problem as it is, but I can’t tell you how many times Lunarstorm has received a phone call because the current one person that does IT at their company is sick, traveling, on vacation or other. While all of the above are realities of life, if your business depends on technology it can be stressful to be out of commission and waiting, knowing you don’t have immediate tech support. Lunarstorm is a business tech company; you won’t see us delayed because we are fixing home computers or because one person is sick.

3. If your kids & their friends do more with their phones than you & your team can with your office computers & network

I’m sorry — this one makes me chuckle more than anything. My nieces use their iPods to video conference with me and their uncle, and they are between nine and eleven. I go into offices that have all the same devices if not better, and they can’t even get their email running smoothly. In today’s day and age, to me this is simply wrong. I believe this is because of poor technical culture and techs, who again — referring to point number one, don’t think about the team member as much as the hardware they are using. Lunarstorm takes the time to train your team to make sure that they can benefit from what we consider standard technology these days.

4. If you hope, more than know, that you have a disaster recovery & backup plan

The last comment made me chuckle, but this one makes me want to cry. I’m not a fan of fear mongering, but I can tell you the majority of businesses that I have walked into in the last 15 years have not had anything that could possibly pass as a quality backup or disaster recovery plan. Everyone claims they have one, and love to wave their tapes and backup drives at me to prove it, however in the crunch you would be surprised at how many of them failed when you tried to recover data from what the backup drive said was a successful backup. What a server and tech calls a successful backup and what a business owner calls a successful backup are two different things. One of the biggest problems that can happen to business owners are things like the system reporting a successful backup but not actually getting all the files. Only through regular test restores and managed backups can you ensure your data is safe. Lunarstorm accepts nothing else.

5. If you have never had the opportunity or confidence to leave your office and work where you want, when you want.

This is one of the most disappointing things for me to hear from a business owner and their team. The reasons I’ve heard range from “not having access to the office remotely,” to “the access is terrible at best for those who have remote,” and lastly the fear of being hacked. All of the above again fall to a poor performance by your IT service company. As someone who has conducted a meeting from an airport, written a quote from a tablet sitting in a boat with a fishing rod, and am currently working securely from a coffee shop, I think that this should be a bare minimum of what you should be able to do with your technology in your business in 2013.

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