IT Support Services

1. If your current IT support team think its about the computer and not the person using it.

This is one of the first tell tale signs that you are dealing with a tech company that does not understand business. This is not to say they don’t know their tech, it just means they value the computer hardware more than the team member using it. You often see signs of this when your technician spends more time talking about megahertz, ram and hard drive space instead of listening to your team member and finding out how they use the tech for their daily tasks. You see it when your IT Support is more interested in getting their job done on their schedule and not when its convenient for the person using the computer. Think about this, if you took a person who everyday of their life is the proverbial Sunday driver, you place said person in the fastest car known to humankind, and then ask yourself, how will they drive? I feel I would be placing a pretty safe bet by saying that I think they would still cruze down the road 10km under the speed limit with an arm out the window and no care for the every growing line of cars behind them looking to be somewhere. The truth of the matter is that every person has a preferred vehicle and every person has a preferred way to drive. This holds true for technology as well, and Lunarstorm takes the time to understand you as a driver before we ever try to place you in your tech vehicle.

2. If your current technical support person is no where to be found!

I would like to say this is not as big of a problem as it is, however I can’t tell you how many times Lunarstorm has recieved a phone call because the current one person IT company is sick, traveling, on vacation or other. While all of the above are a reality of life, if your business depends on technology it can be a heavy burden to bare to be out of commission and waiting, knowing you don’t know when you will hear back from your Tech support or that they won’t be back in time to be helpful. Lunarstorm is a business Tech company, you won’t see us delayed because we are fixing home computers or because one person is sick.

3. If your kids & their friends do more with their phones than you & your team can with your office computers & network

I’m sorry, this one makes me chuckle more than anything. My nieces use their musical device to video conference with their uncle, me and they are between nine and eleven. I go into offices that have all the same devices if not more and they can’t even get the email running smoothly. In today’s day and age, to me this is simply wrong. I believe this is because of poor technical culture and Techs who again refering to point number one, don’t think about the team member as much as the hardware they are using. Lunarstorm takes the time to train your team to make sure that they can benefit from what we consider standard technology these days.

4. If you hope, more than know, that you have a disaster recovery & backup plan

The last comment made me chuckle, this one makes me want to cry. I’m not a fan of fear mongering however I can tell you the majority of businesses that I have walked into in the last 15 years have not had anything that could possibly pass as a quality backup or disaster recovery plan. Everyone claims they have one, and love to wave their tapes and backup drives at me to prove it, however in the crunch you would be surprised at how many of them failed when you try to recover data from what the backup drive said was a successful backup. What a server and tech calls a successful backup and what a business owner calls a successful backup are two different things. Information that usually never gets passed that can be dangerous for business owners is things like the system can report a successful backup and not get all the files. Only through regular test restores and managed backups can you ensure your safe. Lunarstorm excepts nothing else.

5. If you have never had the opportunity or confidence to leave your office and work where you want, when you want.

This is one of the most disapointing thing for me to hear from a business owner and their team. The reasons I’ve heard range from no access to the office remotely, to the access is terrible at best for those who have remote, and lastly the fear of being hacked. All of the above again fall to culture and a poor performance by your IT Services company. As someone who has conducted a meeting from an airport, written a quote from a tablet sitting in a boat with a fishing rod and am currently working from a coffee shop I think that this should be a bare minimum of what you should be able to do with your technology in your business in 2013.